A Top Employee Quit: 5 Lessons Learned

Spend time recruiting the right people. Then spend just as much time making sure you keep them. iStock When an employee leaves Beryl Health–voluntarily or involuntarily–I generally believe it’s the right thing for both parties. But when we recently lost one of our top project managers–a stand-out employee, and someone I thought would stay much…

8 Core Beliefs of Extraordinary Bosses

The best managers have a fundamentally different understanding of workplace, company, and team dynamics. See what they get right. Getty A few years back, I interviewed some of the most successful CEOs in the world in order to discover their management secrets. I learned that the “best of the best” tend to share the following…

A Better Way to Treat Your Employees

These aren’t worker bees. They are whole individuals with human needs and desires. Appreciate those and you can make your company stronger. From the mid 1980s to early 2000s, my world was about creating and delivering training to customer-facing professionals from high-tech blue-chip companies. For those 12 years, I witnessed firsthand a wide variety of…

7 Things Your Employees Will Never Tell You

What your employees won’t say could be what you most need to hear. Your employees have a lot of thoughts. Most of those thoughts they don’t share– especially with you. At times their silence is a good thing, especially where your ego or their employment status might be concerned, but their silence also may keep…

The Company That Outlawed Email

What if you came into work everyday with zero messages in your inbox? What if you didn’t even have an inbox? If contrarians can be defined as people who reject the majority opinion, Klick, a Toronto-based digital marketing agency that made the Technology Fast 500 list for the third year in a row, is a…

9 Things That Motivate Employees More Than Money

Don’t show ’em the money (even if you have it). Here are nine better ways to boost morale. The ability to motivate employees is one of the greatest skills an entrepreneur can possess. Two years ago, I realized I didn’t have this skill. So I hired a CEO who did. Josh had 12 years in…