A Better Way to Treat Your Employees

These aren’t worker bees. They are whole individuals with human needs and desires. Appreciate those and you can make your company stronger. From the mid 1980s to early 2000s, my world was about creating and delivering training to customer-facing professionals from high-tech blue-chip companies. For those 12 years, I witnessed firsthand a wide variety of…

How to Deal with a Difficult or Bullying Boss

4 strategies to use on your bad boss We’ve all had bosses who are difficult to deal with. Bosses who are inconsistent or unprofessional, bosses who put you in a no-win situation, backstabbing bosses, or bosses who are downright bullies. Here are four strategies to use to deal with your difficult boss:

How to Break Up with Employees

Now, more than ever, departing employees should be treated with care and respect. Serial entrepreneur Dave Balter explains why. To Kim N.: I’m sorry you were dismissed with anger and haste.  To David S.:  I wish I’d told you that even though you worked with us just 89 days, I don’t regret that we gave…

The Twelve Attributes of a Truly Great Place to Work

More than 100 studies have now found that the most engaged employees — those who report they’re fully invested in their jobs and committed to their employers — are significantly more productive, drive higher customer satisfaction and outperform those who are less engaged. But only 20 per cent of employees around the world report that…

What Steve Jobs Taught Me About Growth

Finding that first market — a few customers willing to pay for your early product — is hard enough. But there’s one thing that may be even harder. And that’s finding the second market. Especially because companies are often so focused on protecting what they already have. In 1996 when Steve Jobs returned to Apple,…